Infotainment and Telematics

Infotainment Expert Witness

Robert Kinder, Jr., MS, Mechanical Engineer

In-car entertainment, or infotainment, used to be synonymous with the original AM car radio, as infotainment is known for delivering entertainment and information to vehicle occupants. Owing to today’s advancements in technology, infotainment has evolved. Utilizing modern hardware and software, infotainment systems assist vehicle operators by making data more available, such as a backup camera adding a view angle or an in-car navigation providing directions. The first infotainment systems were not much more than a pathway to play music through the vehicle’s speakers; however, they have now grown to be versatile, offering hands-free calling and even reading text messages aloud. A key identifier for current infotainment systems includes an audio interface constructed of a touchscreen for the use of radio and music, , climate control, navigation, and as a connected phone interface. There is a substantial variety of infotainment systems on the market. Each manufacturer has their own unique system, along with different versions over the years, showcasing different features and distinct elements.

Infotainment systems can store data relevant to vehicle collisions that help engineers analyze the events leading up to a crash. An infotainment system stores GPS data not only associated with the route of the vehicle, but with events such as doors opening/closing, light activations, and more. Infotainment data is often timestamped and defined with geolocation data.
While different types of data are available to be retrieved from infotainment systems, there are some obstacles. For example, with the right forensic tools, text messages can be extracted from an infotainment system, but sometimes they only include text messages that were received, not sent. The main driver for what data is available is the vehicle make. Ford’s infotainment systems differ from Toyota’s, Chevrolet’s, etc. Each system is similar, but each may store different data.

Cases with the potential to investigate infotainment systems range from a pedestrian strike to other events where the Event Data Recorder (EDR) may not have been triggered, such as a recovered stolen vehicle that was involved in a criminal matter.

Robert Kinder, Jr., MS, Mechanical Engineer with DJS Associates, Inc., can be reached via email at experts@forensicDJS.com or via phone at 215-659-2010.

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2 Comments
  • Reply

    Many automakers are adopting more standardized platforms such Android Auto and Apple CarPlay. These newer platforms appear similar in style and appearance to cell phones and allow for voice activated features such as Google Assistant and Siri. Perhaps the option to use Google Assistant, Siri, and other voice activated features will improve the usability.

  • John Schubert
    Reply

    These are complex, non-standardized systems that are at best annoying to the customer. Several years ago, my wife and I rented a Hyundai Genesis and we never did figure out most of the functions.
    For a solo driver, touch screens, little buttons and menus are an absolute human factors failure. They’ve been panned by car magazines for years.
    I wish the car companies were focused on the customer experience, rather than their own cleverness. Then they’d go back to knobs with tactile detents.

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