Hotel Shooting: Who is Responsible?

R. Britton Colbert, CHA, Management, Safety and Operations Consultant ::::
Case Synopsis: A double shooting occurred in the lobby of a 154-room, major chain affiliated hotel located in Orlando. The focus was on the duties and responsibilities of the hotel licensor and the licensee regarding safety and security specifically for the subject hotel and the broader accepted practices by both the licensor and the licensee based on his experience with hotel franchise operations.
Expert’s Analysis: Evaluation of the discovery established the following facts: The licensing company has an organized license operation including franchise agreements, standards and rules & regulations mandated to be adhered to by the licensee. The licensor completed only cursory due diligence of the licensee. Licensor failed to enforce the mandated certification requirements for the general manager and failed to enforce the customary regional support services provided to licensees. Continue reading “Hotel Shooting: Who is Responsible?”