A Rush To Change Leads to Problems

Food Packaging

Timothy Bohrer, MS ChE, CPP, Packaging Product and Process Technology Expert  ::::
Case Description: A food packer had been purchasing packaging components for some time. While they performed well in protecting the food products packed in them, they were dissatisfied with ordering lead times. The food packer requested a change in specification on an expedited time frame, and the food package manufacturer, and its supplier, complied with this request and moved quickly to supply commercial quantities of packaging using the alternate specifications. Following packaging of the food, the food packer discovered that the packages were failing in distribution and retail, and was forced to recall and destroy spoiled product. The customer sued the package manufacturer for actual losses as well as lost business.
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